What Does ‘Aisatsu-mawari’ Mean? The Ultimate Guide to Japan’s Business Courtesy Calls

Aisatsu-mawari (挨拶回り) is a traditional Japanese business practice involving a series of courtesy visits to clients, business partners, or colleagues to express gratitude, introduce oneself in a new role, or strengthen professional bonds. It is a cornerstone of maintaining long-term trust in the Japanese corporate world.

In Japanese business culture, relationships are often prioritized as much as the business deal itself. Aisatsu-mawari serves as a physical, face-to-face manifestation of respect and commitment to those relationships.

Example Dialogue:
A: “Next week, I plan to start my aisatsu-mawari to thank our long-term clients for their continued support.”
B: “That is a great idea. It will surely strengthen our partnership before the new fiscal year begins.”

Common scenarios for aisatsu-mawari include the beginning of a new fiscal year, following a promotion, or when a company opens a new branch. It is a time for humble introductions and confirming that the lines of communication remain open.

Pro-Tips for Successful Courtesy Calls:

  • Preparation: Always bring a small, modest gift (temiyage) and plenty of business cards.
  • Timing: Avoid busy periods for your client; always schedule appointments in advance to show respect for their time.
  • Etiquette: Familiarize yourself with proper business card exchange procedures to ensure you leave a polished, professional impression.

For more insights into Japanese professional conduct, check out our guides on Japanese Business Card Exchange and the importance of Professional Evaluation and Appraisal.

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